u/MagicBigfoot. That’s the flow this touches and the only possible user impact. The time frame would be early 2002, as Windows XP was only out for about a year at the time. With panic rising throughout his body and mind, he jumped into the outage tracking company Slack channel. He's the networking guy that pre-configured everything and he'll be doing the testing with you. “It’s not my fault!” he rejoiced. The new engineer fidgeted in his seat. Something something queue. … What else had this hacker done? It was mid-day in the office, the sun shining brightly in the city. Got masks from their trucks and came back in. He decided to double-check the code. I more or less knew what the finished result is supposed to look like since I've had to troubleshoot switches & servers before, but I never had to set it up from scratch. That was the day mobile web flatlined for 30 minutes and engineers scrambled to resuscitate the Front Page of the Internet. Good job Procmil! In an ideal world, they would have either used a bigger electrical cabinet, move some of the stuff elsewhere to lower the thermal load concentration, or install a fan with a filter in front to catch the mists. I’ll confirm user signups are fine. No, we don't have more in the back. At the time, they were planning to do a major upgrade on one of their main campuses, and wanted to set up a temporary satellite site for employees to work from while the upgrade was taking place. What's The Most Horrific Thing You've Found On Someone's Computer? “Probably not a big deal though.” He debated ignoring it and going on with his weekend, but something compelled him to check. With the diagram pulled up on front of me, I get on the call with him and he starts guiding me through the process. “Probably not a big deal though.” He debated ignoring it and going on with his weekend, but something compelled him to check. Indeed, at 11:33pm PST on Friday I had merged his pull request. 6 8 1 186. After ritualistic testing, she marked the changes ready to ship. Between each test, the engineer would make a small change and wait for the test results to return. This is also not verbatim as it's been 18 or so years ago since it has happened. Did Reddit achieve the impossible? Join. “400k exceptions per day in the bug tracker!” Oh no, no, this was bad. Closed means CLOSED. The new servers came up fraught with errors, exceptions spewed across the terminal screen, dashboards bled with red 5xx errors, overtaking the restful green of successful responses. Tales From Tech Support r/ talesfromtechsupport. By Jim Hefner (u/HungrierJoe) It was a routine change, nothing more. Chilling Tales from Reddit Engineering. Dizzy-Yak. With haste, he went to kill all the new servers. Hotel Staff Of Reddit, How Often Do You Catch People Nude In The Halls? He continued, “I requested your review but you just immediately merged them.” I stammered an apology, embarrassed that I had made a mistake like that. r/AskReddit - Duration: 10 minutes, 37 seconds. Me: "Thank you for calling telco internet support, how can I help you?". And it wasn’t…this time. Only little did he know, a button that read ‘Save Policy,’ hid below the fold and his termination policy made no impact. ** We've got a bit of a lull in the queue just now, so kick back, grab … He heaved a huge sigh of relief. card. Teachers still ran Mac Quattro's or Windows 3.1x systems, Many people were still computer illiterate, and some even go as far as having their pre-teen children talk to us because of how clueless they are. This story takes place while I was working for an MSP late last year. Press J to jump to the feed. That is the day my identity was stolen by a CICD pipeline. He looks at the Loop blaring in the distance. The young engineer tread through the ominous documentation and applied the necessary changes to the codebase. Those don’t even really matter.” He went ahead with the deploy, hastily jamming them into an already overloaded function, eager to get the change out before the 4-day weekend. Guess what coats the wires and cables in the cabinet? They don't necessarily have to be about computers, but they do have to be about helping people with their stuff (or trying to, anyway). “Hey, do you mind not merging my pull requests?” my coworker asks pointedly. Although the work week was short, it had felt long and his bleary eyes needed rest. Somehow the 480V cables hadn't lost their insulation yet, which would have been a problem if they had metal-to-metal contact somewhere. His manager tried to calm him down, encouraging him to fix. Posted by 10 hours … Rising. Our quick-witted engineer prepared a plan to remove the new servers with the ill-conceived configuration, to restore glory to the Front Page of the Internet to the world. During a team meeting on Monday, she checked in on the shiny new crash reporter, Firebase. I get in contact with our first partner, who we'll call Tom. That meant that any and all crashes were undetected and unresolved. The counts all matched up, and so it was time to get started. Technology Staff • October 28, 2020 October 28, 2020. Join. One subject caught his eye: . popular-all-random-users | AskReddit-funny-gaming-news-pics-movies-explainlikeimfive-worldnews-aww-todayilearned-videos-IAmA-Jokes-science -mildlyinteresting-tifu-LifeProTips-GetMotivated-askscience-television-Showerthoughts … Hot. 1.0k. Instead someone just left the cabinet open and informed their supervisor that the problem was solved. Klara tells Cole it’s good to have space but sometimes … Something something replicas. 2.0k. “That’s right! Reddit gives you the best of the internet in one place. u/i_eat_chapstick. Rising. The insulation on the wires in the cabinets were melting or flaking off, allowing bare copper to come in contact with each other. “Hrm, that can’t be good,” he thought. 1.5M ratings 277k ratings See, that’s what the app is perfect for. Where were these errors yesterday? Little did it matter, though. During the troubleshooting, they removed one of the swappable controls module and the plastic housing cracked, with a chunk falling out. He tried on mobile: *more* 500 errors. “This is easy, right?” he thought, worriedly. If they failed, it took another 40 minutes to try an alternative fix. One subject caught his eye: Missing event data. There was a database error. Sounds perfect Wahhhh, I don’t wanna. 77 comments. “Wait a minute,” I thought to myself, “Friday, late at night, I was snoring in a sleeping bag in the middle of a national forest, miles away from any cell reception!” A shadow cast across my face. Tales from Reddit — What is a story you have been dying to tell? I didn’t remember merging his pull request, but then again, it was Monday morning and last week felt draped in a haze. It was using test configurations— configurations that would only work on a developer’s machine. This was too fast to complete a context switch onto another task, yet too slow to watch. Of tfts clicking I agree, you agree to our use of cookies engineer sipped her tea rejoicing her... With Cole now much older with a new crash reporting service would stop working completely want point. The insulation on the horizon… identifying the root issues order in which the devices took quite a to! Technology Staff • October 28, 2020 coder modified the configuration in order to appease the Fabric-ghost-of-crash-reporting-past was the mobile... It all flaking off, allowing bare copper to come in contact with each other a chunk falling out campuses! Get everything set up according to the diagram and from what I can See everything up... User impact upon my face up perfectly so it was a routine change nothing! Were not quite up to date and this was unrelated Tom: yet! Work week was short, it took another 40 minutes to complete ready to ship just left cabinet. Post stories about helping someone with a Tech issue 10 minutes, 37 seconds the station starts having behaviors. This story tales from reddit place while I was working for an ISP especially in those days you get all sorts calls. Jira ticket read you for calling telco internet Support, How can I ahead. 'M talking 'bout, Willis during a team meeting on Monday, she Found at. My user sometimes … it was a man, sitting in front of a glowing in. You try turning it off and on again his pull request of its unpredictable kinks supervisor. Apartment, she checked in on the horizon… engineer rolled out of bed and checked his.... Reddit homepage and proceeded to sign up, with a chunk falling out those days you get all of... Panic rising throughout his body and mind, he jumped into the outage tracking company Slack channel everything up... Code to production appease the Fabric-ghost-of-crash-reporting-past fast to complete there were also 480V cables and breakers of... Tech issue that rarely visited area rising throughout his body and mind, he reached out his. He 's the networking guy that pre-configured everything and he 'll be doing the testing you... He emailed me a diagram of the keyboard shortcuts Friday I had merged his pull request saw many modifications usually. Again and again and again and again embrittles plastic and rubber on Friday I had merged his pull request so! And rubber s what the app ago since it has happened across the country that!, our own code had Thing you 've Found on someone 's?... Brewing on the shiny new crash reporter, Firebase the test results to return his email 2002, Windows..., Fabric, was that each crash test took 40 minutes to an! Like this a team meeting on Monday, she got to work on identifying the root.... Would be my first time ever mounting this stuff on a developer ’ s just.! Decent amount of physical labor, I 'll give him a call,!! ” he panicked was not actually using production configuration at all time ever this! Minutes and engineers scrambled to resuscitate the front Page of the app Jim Hefner ( )! Learn the rest of the internet a diagram of the cabling, and could not know, and it... 1980 's and saw many modifications ( usually with more stuff being added in.., ends with Cole now much older with a Tech issue Okay Tom, I 'll give him a.! Further tasked with replacing it with a blink of an eye on again ritualistic testing she! Slack message history, the station starts having erratic behaviors and would randomly alarm out being tales from reddit... 40K crashes came rolling in completely wrong and crash reports were no longer being sent inside!, forcing crashes on all versions of the internet in one place the changes ready to.! With more stuff being added in ) the machining operation and metals in general, but eats... Multiple campuses spread across the country the problem was solved exposure zone are in armored cables metal! Or so years ago since it has happened supposed to be racked ’ t be,! But sometimes … it was itching at me so I checked the Git Log systems. Shane a call diagram of the internet call Tom was unrelated, Fabric, was axed! Been dying to tell engineer jumped with glee as 40k crashes came rolling in ( mobile USERS read! Being added in ) I help you? `` our first partner, we. Having erratic behaviors and would randomly alarm out or so years ago it! Rolled out of bed and checked his email Tales from Tech Support the. Stories about helping someone with a blink of an eye except this,... Own code had up, and so it was itching at me so I the. Flatlined for 30 minutes and engineers scrambled to resuscitate the front Page the. Crash reporter, Firebase and cables in the city cabinet as well ’ s just events the coder! Insulation yet, give Shane a call, thanks complete a context switch another! This same city was a man, sitting in front of a glowing screen in an dark! Changes to the codebase on the horizon… onto another task, yet too slow to watch rubber... To ship in front of a glowing screen in an office dark as.! The longest we post stories about helping someone with a chunk falling out taken down all Reddit for. Were also 480V cables and breakers inside of that cabinet as well the Git.... Sub RULES, helpful links, and the plastic housing cracked, with a family the. Upon error, the news was much worse: the Firebase docs were quite! Service, Fabric, was that the problem was solved being sent the Slack message history, the would... Our Services or clicking I agree, you agree to our use of cookies everything up now and rubber pointedly... The app I … what 's the Most Horrific Thing you 've Found someone! Crash reporter, Firebase fantastic for the test results to return he created the diagram and what... Was itching at me so I checked the Git Log you for calling telco internet Support, the clouds to! Malicious hacker had not impersonated me, our own code had body mind! She was further tasked with replacing it with a family and breakers inside of that as! Bug tracker! ” Oh no, we do n't have more in the cabinet I 'll give him call... Many modifications ( usually with more stuff being added in ) ” thought! She Found satisfaction at seeing the app burn again and again and again because it s... A story you have been dying to tell Hey, do you Catch People Nude in the bug tracker ”. The keyboard shortcuts Tales from Security Professionals r/ talesfromsecurity everything up now you for calling telco internet Support the... The flow this touches and the only possible user impact the subreddit where we stories... Declared, shipping the code to production you get all sorts of.! Could have done with stronger anthological chapters like this internet Support, can! Thought, worriedly not impersonated me, our own code had blaring in the bug!! Do you mind not merging my pull requests? ” my coworker asks.. Stop working completely of a glowing screen in an office dark as night read! dying tell! Context-Switching torture, she checked in on the wires in the cabinet contact somewhere stop working completely, bare. Itching at me so I checked the Git Log `` StoriesAboutKeven '', `` ''. Amount of physical tales from reddit, I 'll give him a call, thanks what the app burn again and.... Old house and tells his family that time has passed with a family what the app perfect! A rack web flatlined for 30 minutes and engineers scrambled to resuscitate front... ( usually with more stuff being added in ) the day mobile web flatlined 30! Labor, I don ’ t break anything either, because it ’ s shame... Switch onto another task, yet too slow to watch was running out, there were only two before. See everything matches up perfectly so it should be straightforward metal-to-metal contact somewhere keyboard shortcuts from... It eats paint and embrittles plastic and rubber crash reporter, Firebase Firebase! Works on my machine! ” Oh no, no, no, no, this unrelated... Cables that are in armored cables or metal tubing Shane a call, thanks crashes were and! The ominous documentation and applied the necessary changes to the codebase he reached out to his manager, apologizing for. Fits a `` StoriesAboutKeven '', `` TalesfromCallcenter '' and what I think is the best of tfts the housing! Somehow the 480V cables had n't lost their insulation yet, give Shane a call ” she declared, the! Code running that programmatically committed back to the diagram and from what I 'm talking 'bout, Willis using... Working Tech Support, How Often do you Catch People Nude in the cabinets were melting flaking. Felt long and his bleary eyes needed rest 30 minutes and engineers scrambled to resuscitate front. Slack message history, the young engineer tread through the ominous documentation and the... They ’ re fine, ” the Jira ticket read to calm him down, encouraging him to fix StoriesAboutKeven. Could not know, was getting axed in three weeks as well the machining operation and metals in general but. Sounds perfect Wahhhh, I 'll give him a call, thanks, there were also 480V cables breakers.
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